Welcome to VaneLume. Thank you for visiting our website and for your interest in our products. These Terms of Service (“Terms”) govern your access to and use of vanelume.com (the “Website”), including purchases made through our online store.

By visiting the Website, creating an account, or placing an order, you agree to these Terms and to any policies incorporated into them. If you do not agree with these Terms, you should discontinue use of the Website.

Who We Are

VaneLume is an online retail brand operated by NT Digital that offers products through its ecommerce storefront.

Throughout these Terms, “we,” “us,” and “our” refer to VaneLume. Your use of the Website and our services is subject to these Terms.

Section 1 – Acceptance of Terms

By accessing or using our Website, you acknowledge and agree to these Terms together with any additional policies applicable to your purchase or use of our services, including:

• Privacy Policy
• Shipping Policy
• Refund Policy
• Payment Policy

If you fail to comply with these Terms or any applicable policy, we may restrict access to the Website or refuse service where permitted by applicable law.

Section 2 – Eligibility

By using the Website, you confirm that you have the legal capacity to enter into a purchase agreement.

Customers must be at least eighteen (18) years of age, or have reached the legal age of majority in their jurisdiction, to place an order independently.

Where a customer is below the applicable age requirement, a purchase must be made with the involvement and approval of a parent or legal guardian.

Section 3 – Online Store Use

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You may not use the Website to:

• Violate applicable laws or regulations
• Upload or distribute viruses, malware, or other harmful code
• Attempt to obtain unauthorized access to our systems
• Disrupt or interfere with Website functionality or security
• Use our products or services in connection with prohibited activities

Improper use of the Website may result in suspension or termination of access.

Section 4 – General Conditions

We reserve the right, where permitted by law, to refuse service, cancel orders, or limit purchases.

All Website content, including text, graphics, photographs, logos, product descriptions, and other materials, is owned by or licensed to VaneLume and may not be copied, reproduced, distributed, or otherwise used without prior written permission.

Section 5 – Accuracy of Information

We take reasonable steps to keep information on the Website, including pricing, product descriptions, availability, and imagery, accurate and current.

Nevertheless, occasional errors, inaccuracies, or omissions may occur.

We may correct information, update product details, amend prices, or remove content at any time without prior notice.

Section 6 – Changes to Products, Services, and Pricing

Prices, product availability, descriptions, and services may be changed at any time without notice.

VaneLume may modify, discontinue, or update products or services at its discretion.

We are not liable for changes, suspensions, or discontinuations made in accordance with these Terms.

Section 7 – Products and Availability

Certain products may be available exclusively through our online store and may be offered in limited quantities.

We make reasonable efforts to represent product colors and images accurately. However, the actual appearance of a product may differ depending on screen settings, lighting conditions, and the device being used.

All purchases are subject to our Refund Policy.

Section 8 – Billing and Account Information

When placing an order, you agree to provide complete, current, and accurate billing, payment, and shipping information.

You are responsible for checking that all information entered during checkout is correct.

We may refuse, cancel, or restrict an order where we identify suspected fraud, unauthorized activity, inaccurate information, or unusual purchasing behavior.

Section 9 – Shipping and Delivery

Orders are processed in accordance with the timeframes described in our Shipping Policy.

Processing Time:
Orders are typically processed within one (1) business day.

Shipping Schedule:
Orders are processed and shipped Monday through Sunday. Orders placed before 5:00 PM local time are generally shipped the same day.

Transit Time:
Estimated transit time is approximately 4–9 business days, depending on destination and carrier operations.

Estimated Total Delivery Time:
Most orders are expected to arrive within approximately 5–10 business days, including processing and transit.

Shipping Costs:
Free standard shipping is available on all orders.

Tracking:
Tracking information is provided after an order has been dispatched.

Customers are responsible for entering accurate delivery information during checkout. VaneLume is not responsible for delays, failed deliveries, or other shipping issues resulting from incorrect information supplied by the customer.

Section 10 – Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are processed in accordance with our Refund Policy.

Return Window:
Return requests must be submitted within forty (40) days after delivery.

Return Eligibility:
Products must be returned in their original condition unless the return concerns a verified defect or production-related issue.

Return Shipping:
Return shipping costs are covered for approved and eligible return requests.

Exchanges:
Shipping costs associated with approved exchanges are covered by VaneLume.

Damaged or Incorrect Orders:
Customers must contact us within three (3) days following delivery and provide supporting information where requested.

Lost or Missing Packages:
After an order has been transferred to the shipping carrier, responsibility for delivery is handled by the carrier.

Post-Delivery Damage:
VaneLume is not responsible for damage resulting from misuse, improper handling, or incorrect storage after delivery.

For full details, please review our Refund Policy.

Section 11 – Privacy and Personal Information

Your privacy is important to us. Personal information collected through the Website is handled in accordance with our Privacy Policy.

Personal information may be used to:

• Process and fulfill orders
• Provide delivery updates and customer support
• Maintain and improve our Website and services
• Communicate with customers regarding purchases or permitted promotional communications

We do not sell customer personal information to third parties.

For further information about how personal information is collected, used, and protected, please review our Privacy Policy.

Section 12 – Optional Third-Party Services

Our Website may provide access to third-party tools, applications, and services that assist us in operating our business and improving the customer experience.

These services are operated independently and may be governed by their own terms and privacy policies.

VaneLume does not guarantee the availability, reliability, accuracy, or performance of third-party services. Use of such services is at your discretion.

Section 13 – Third-Party Links

The Website may contain links to external websites, platforms, or resources operated by third parties.

These links are provided for convenience. VaneLume does not control and is not responsible for the content, products, services, privacy practices, or policies of external websites.

We recommend reviewing the applicable terms and privacy policies before using third-party websites.

Section 14 – Customer Reviews, Feedback, and Submissions

If you provide VaneLume with reviews, feedback, comments, suggestions, photographs, or other content, you grant us permission, where permitted by law, to use, reproduce, modify, publish, and distribute that content for business and marketing purposes.

You confirm that content you provide:

• Is accurate and reflects your own experience
• Does not infringe the rights of another party
• Does not contain unlawful, harmful, or misleading material

You remain responsible for any content you submit.

Section 15 – Errors, Inaccuracies, and Updates

Although we make reasonable efforts to keep information accurate, errors or inaccuracies may occasionally occur.

We reserve the right to correct information relating to:

• Product descriptions
• Pricing
• Availability
• Promotions
• Other Website content

Where permitted by applicable law, we may update or cancel an order when information is later found to be incorrect, including after an order has been submitted.

Section 16 – Prohibited Activities

You agree not to use the Website for prohibited activities, including:

• Violating applicable laws or regulations
• Infringing intellectual property rights
• Uploading malicious software or harmful code
• Collecting personal information without authorization
• Conducting spam, phishing, scraping, or unauthorized data collection
• Attempting to disrupt Website security or functionality

Violation of these requirements may lead to restrictions or termination of access to the Website.

Section 17 – Disclaimers and Limitation of Liability

Unless applicable law requires otherwise, our Website, products, and services are provided on an “as is” and “as available” basis.

VaneLume does not guarantee that:

• The Website will operate without interruption or errors
• Every product will satisfy every individual expectation
• Use of our products will produce particular results

To the fullest extent permitted by applicable law, VaneLume is not responsible for indirect, incidental, special, or consequential damages resulting from use of the Website, products, or services.

Nothing in these Terms limits mandatory consumer rights available under applicable law.

Section 18 – Indemnification

You agree, to the extent permitted by applicable law, to protect and hold harmless VaneLume, NT Digital, and their respective affiliates, partners, employees, and representatives against claims, damages, losses, liabilities, or expenses resulting from:

• Your violation of these Terms
• Your misuse of the Website
• Your violation of applicable law or third-party rights

This may include reasonable legal expenses where permitted by law.

Section 19 – Termination

We may restrict or terminate access to the Website where you violate these Terms, misuse our services, or engage in activity that may harm VaneLume, our customers, or our operations.

Termination does not affect obligations or responsibilities that arose before termination.

Section 20 – Governing Law and Entire Agreement

These Terms, together with the related policies referenced above, constitute the agreement between you and VaneLume regarding use of the Website and our services.

These Terms are governed by and interpreted according to the laws of the Netherlands, without regard to conflict-of-law principles.

Any mandatory consumer-protection rights applicable in your country of residence remain unaffected.

Section 21 – Contact Information

If you have questions regarding these Terms of Service, please contact us using the details below.

Business Name:
VaneLume

Operated by:
NT Digital

Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM CET

Business Email:
info@vanelume.com

Business Phone Number:
+1 (571) 586-8957

Business Address:
Cessnalaan 50,
1119 NL Schiphol-Rijk,
The Netherlands