This Privacy Policy (“Policy”) describes how VaneLume (“VaneLume,” “we,” “us,” or “our”) collects, processes, uses, discloses, and safeguards personal information when you visit or make a purchase through vanelume.com (the “Site”).

We value your privacy and aim to process personal information responsibly and transparently in accordance with applicable privacy and data protection requirements. By accessing or using the Site, you acknowledge the practices described in this Policy.

1. Questions and Contact Information

If you have questions about this Privacy Policy or about the way we process your personal information, you can contact us at:

VaneLume
Email: info@vanelume.com

2. Information We Collect

We collect information that is reasonably necessary to operate our online store, complete transactions, provide customer service, maintain our website, and improve the shopping experience.

Information we may collect includes the following.

a. Device and Website Usage Information

When you access the Site, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Time zone
• Pages visited
• Referring websites
• Interactions with the Site

We may use cookies and similar technologies to operate the Site, understand how visitors use it, improve website performance, and provide a better user experience.

b. Order and Transaction Information

When you place an order with VaneLume, we collect information required to process and fulfill your purchase. This may include:

• Name
• Email address
• Billing address
• Shipping address
• Phone number
• Payment and transaction information

We use this information to process payments, fulfill and ship orders, send transaction and delivery updates, and communicate with you about your purchase.

c. Customer Support Information

If you contact us with a question, request, complaint, feedback, or other customer-service inquiry, we may collect the information you choose to provide and retain relevant communication history so that we can assist you and improve our customer service.

3. How We Use Personal Information

We may use personal information collected through the Site for purposes including:

• Processing and fulfilling purchases
• Managing returns, exchanges, and customer-service requests
• Sending order confirmations and shipping notifications
• Responding to customer inquiries
• Maintaining and improving our website, products, and services
• Understanding customer preferences and website usage
• Sending marketing communications where legally permitted and where any required consent has been provided
• Detecting, investigating, and preventing fraud, abuse, or unauthorized activity
• Meeting applicable legal, regulatory, tax, accounting, and compliance obligations

4. Information Sharing and Disclosure

VaneLume does not sell, rent, or trade your personal information.

We may provide personal information to trusted third parties that perform services on our behalf or assist us in operating our business. These may include:

• Shopify, our e-commerce platform
• Payment processors and financial-service providers
• Shipping carriers and fulfillment partners
• Email and marketing-service providers
• Analytics, security, hosting, and technical-service providers

Such parties receive information where necessary to provide their relevant services.

We may also disclose information when legally required, when necessary to enforce our policies or agreements, or when reasonably necessary to protect VaneLume, our customers, our business, or others.

5. Marketing, Advertising, and Analytics

To understand website performance, improve the customer experience, and provide relevant content or advertising, VaneLume may use third-party analytics, advertising, and marketing services, including:

• Google Analytics
• Advertising platforms
• Social-media platforms
• E-commerce analytics services

Depending on the technologies involved, these services may collect information relating to your activity on our Site and potentially your interactions with other websites or services.

You may be able to manage advertising preferences through tools and settings made available by advertising providers, including:

• Google Ads Settings
• Facebook Ad Preferences
• Digital Advertising Alliance resources

6. Your Privacy Rights

Depending on your location and the privacy laws that apply to you, you may have rights concerning your personal information. These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of eligible personal information
• Object to or restrict certain forms of processing
• Request a copy or transfer of your personal information where applicable

Privacy requests may be submitted to:

info@vanelume.com

To protect customer information, we may ask you to verify your identity before fulfilling certain requests.

7. Cookies and Tracking Technologies

VaneLume uses cookies and similar technologies to support and improve the online shopping experience.

Cookies and related technologies may be used to:

• Remember items placed in your shopping cart
• Store customer preferences
• Measure website performance
• Understand how visitors interact with the Site
• Support advertising and marketing activities

Most web browsers provide settings that allow you to manage or disable cookies. Disabling certain cookies may affect the availability or performance of some Site features.

8. Data Security

We implement reasonable administrative, organizational, and technical safeguards intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security measure can guarantee complete security.

9. Data Retention

VaneLume keeps personal information for as long as reasonably necessary for the purposes for which it was collected and for any additional period required by applicable legal, accounting, tax, regulatory, or legitimate business-record obligations.

10. International Data Transfers

Because VaneLume operates internationally and works with service providers in different jurisdictions, personal information may be transferred to, stored in, or processed in a country other than your country of residence.

Where required, we take reasonable measures intended to ensure that personal information receives appropriate protection consistent with applicable privacy and data-protection requirements.

11. Children’s Privacy

The VaneLume website is not intended for children under 13 years of age.

We do not knowingly collect personal information directly from children under 13. If we become aware that such personal information has been collected, we will take appropriate measures to remove it.

12. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes to our operations, services, legal requirements, technology, or business practices.

Updated versions will be published on this page. Where appropriate, the effective date will also be updated.

Contact Information

If you have questions concerning this Privacy Policy or our privacy practices, please contact us using the information below.

Business Name:
VaneLume

Operated by:
NT Digital

Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM CET

Business Email:
info@vanelume.com

Business Phone Number:
+1 (571) 586-8957

Business Address:
Cessnalaan 50,
1119 NL Schiphol-Rijk,
The Netherlands